Summary
Letter of complaint (12 March 2003)
Holding reply from Head of Programme Complaints (29 May 2003)
Reply from Head of Programme Complaints (13 August 2003)
Response by me (21 August 2003)
Follow up letter by me (27 September 2003)
Holding reply from Head of Programme Complaints (30 September 2003)
Letter to Director General (22 March 2004)
Final reply from Head of Programme Complaints (19 April 2004)